Here to help
How can we help?
Try the quick fixes below, search the Help Centre or send us a ticket. We'll get back to you within 24 hours.
Try this first
Three quick fixes
Most connection problems are solved by these three steps. Give them a go before you send a ticket.
Turn on data roaming
Make sure Data Roaming is switched on for your Keep On Roaming eSIM in your phone's settings.
Toggle flight mode
Turn Flight Mode on, then off again, so your phone looks for a network.
Restart your device
Switch your phone off and on again. It clears up a surprising number of problems.
Still stuck?
Send us a ticket
Tell us what's happening and we'll get back to you within 24 hours.
Answers, any time
Setup guides, troubleshooting and FAQs are in the Help Centre whenever you need them.
