Help Centre
Browse our help articles and frequently asked questions.
Can't connect? Try these first
They solve most connection problems.
- Turn on data roaming
- Toggle flight mode
- Restart your device
Start with the basics
How to install your eSIM
Check compatibility, add your plan with a QR code or direct install, then activate when you arrive.
Read guide
What is an eSIM?
A digital SIM built into your device: how it works and how it compares to a SIM card.
Read guide
eSIM compatible devices
Make sure your phone supports eSIM and is unlocked before you buy.
Read guide
Group eSIM sharing
Buying data for several travellers? Share one trip link with the whole group.
Read guide
Help Centre topics
Go straight to the part of the Help Centre you need. Each topic opens in a new tab.
Getting started
What Keep On Roaming is, checking your device is compatible and unlocked, and staying safe online abroad.
Browse articlesInstallation
Installing with one click or a QR code, plus using your eSIM in a router or smartwatch.
Browse articlesTroubleshooting guides
No signal, slow data, APN settings and step-by-step fixes for iPhone and Android.
Browse articlesError codes and solutions
Seen an error message while adding your eSIM? Find out what it means and how to fix it.
Browse articlesUsage and policies
How long a bundle lasts, unused data, hotspot, calls and moving your eSIM to another phone.
Browse articlesRegional advice
Tips for travelling through Europe, Africa and the USA, and using your eSIM on a cruise ship.
Browse articles
Search every article
Search setup guides, troubleshooting and policies in the full Help Centre.
