Setup guide

How to install your eSIM

No shop visit. No plastic SIM. Just tap, install and roam.

After you buy, we email you everything you need to add your plan to a compatible phone or tablet. You can set it up at home before you travel.

Follow the steps for your device below. Menus vary a little between manufacturers, but the steps are the same.

Jump to the steps Check compatible devices

In short

At a glance

One click
Install straight from your email or account
QR backup
In your account, handy if you bought on a laptop
190+
Countries covered by Keep On Roaming

Quick checklist

Before you start

Three quick checks save time and avoid surprises when you land.

A compatible, unlocked device
Check that your phone or tablet supports eSIM and isn’t locked to one mobile provider.
Check compatible devices
A stable Wi-Fi connection
Install over Wi-Fi if you can, so the eSIM downloads without interruption.
Keep your home SIM in
Leave your usual SIM in place for calls and texts. Your Keep On Roaming eSIM is data only.

Step by step

Add the eSIM to your device

The quickest way is the install button in your confirmation email or account. There are no codes to type and nothing to scan.

iPhone and iPad (iOS)

Open your Keep On Roaming confirmation email, or log in to your account.
Tap Install on iOS.
Your device opens the Set Up Mobile Plan screen. Follow the on-screen prompts.
Label your new plan, for example “Keep On Roaming – France”.
Set your Keep On Roaming eSIM as the default line for mobile data.
When you land, turn on Data Roaming: Settings > Mobile Data > your eSIM > Data Roaming.

Android

Open your confirmation email, or log in to your account.
Tap One-Click Install.
When your device asks you to download your eSIM, tap Next and follow the instructions.
Once it has downloaded, go to Settings > Network & Internet > SIMs and check your new Keep On Roaming eSIM is switched on. Menu names vary by manufacturer.
When you land, turn on Roaming: Settings > Network & Internet > SIMs > your eSIM > Roaming.

Button not working? Use the QR code in your account instead.

Backup option

Installing with a QR code

Your QR code is in your account. Use it if the install button doesn’t work for you.

When to use it
- You bought your plan on a laptop and want to install it on your phone. Show the QR code on the laptop and scan it with your phone.
- Your device is an older model and the install button doesn’t open the setup screen.
Scan it on iPhone or iPad
Go to Settings > Mobile Data > Add eSIM > Use QR Code, then scan the code. Enter the confirmation code if asked. Label the plan and choose it for mobile data only.
Scan it on Android
Go to Settings > Network & Internet > SIMs, tap + and choose Download a SIM instead. Tap Next, then scan the code. On Samsung, go to Settings > Connections > SIM manager > Add eSIM > Scan QR code from service provider.

Can’t scan? Choose Enter details manually and type in the SM-DP+ address and activation code from your account.

On arrival

Switching it on when you land

Install your eSIM before you travel: home Wi-Fi is the easiest place to do it. Your plan’s validity period starts when the eSIM first connects to a supported network, not when you install it.

When you land, choose your Keep On Roaming eSIM for mobile data and turn on data roaming for it. The eSIM needs data roaming switched on to work.

iPhone: Settings > Mobile Data > your eSIM > Data Roaming
Android: Settings > Network & Internet > SIMs > your eSIM > Roaming

Not connecting? Restart your phone. If the signal is still weak, turn off automatic network selection and choose another network from the list. Still stuck? Contact support with your eSIM’s ICCID.