Delete your Keep On Roaming account

1. If you have a Sidekick subscription, cancel it first. In the app, go to Account, then Sidekick subscription, then Cancel subscription. Sidekick stays active until the end of the period you have paid for, even after you cancel, and you cannot delete your account until that period has ended.
2. If you are the only owner of a business organisation that has other members, make another member an owner first, or contact us and we will help you close or hand over the organisation.
3. eSIMs you have already installed keep working until their data or validity runs out, but you will no longer be able to manage or top them up.
4. Any Roam Credits left in your account are lost.

1. Open the Sidekick eSIM app and log in.
2. Go to Account and tap Delete account.
3. Confirm it is you: enter your password, or log in again with Apple or Google if that is how you signed up.
4. Tap Delete my account permanently.

You are logged out straight away and can no longer log in. We send you a confirmation email.

1. Log in at keeponroaming.com.
2. Open your Profile and select Delete my account.
3. Type your email address to confirm, then select Delete my account.
4. If we ask you to, sign in again with Google, Apple or your password to confirm it is you.

You are logged out straight away and can no longer log in. We send you a confirmation email.

Email [email protected] from the email address on your account with the subject "Delete my account". We will send you a confirmation link to make sure the request comes from you. The link works for 48 hours, and your account is deleted once you open it and confirm.

• Your login, including any saved Sign in with Apple or Google sign-in.
• Your saved payment details, which are held by our payment provider, Stripe.
• Access to your account and to managing your eSIMs, your basket, and the devices registered for app notifications.
• Your Roam Credits balance. Any trip sharing links you created stop working.
• The profile we use to send you emails and notifications, about a day after your account is deleted, once your confirmation email has been sent.

• Order, invoice and payment records, because UK tax and accounting law requires us to keep them.
• Your name and email address, no longer linked to any active account, to prevent fraud and abuse such as repeated free trials.

We keep these records for six years after your account is deleted. When we no longer need them, we delete or anonymise them, as our Privacy Policy explains.

Your account is closed as soon as you confirm: you are logged out and cannot log in again. Your login and saved payment details are usually removed within minutes, and we retry automatically if one of our providers is unavailable. The profile we use to send you emails is removed about a day later.

Email us at [email protected], or write to Keep On Roaming Ltd, 2 Winchester Place, North Street, Poole, England BH15 1NX, United Kingdom.

Our Privacy Policy explains how we use your personal data and what your rights are.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.